VoodooDreams Terms and Conditions

Welcome to Voodoo Dreams. These Terms and Conditions govern your use of our website, our games and every service we provide, and by creating an account with us you agree to be bound by them in full. We are operated by SuprPlay Limited, a company incorporated under the laws of Malta with company registration number C-74595, registered address Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta, and part of the SuprNation Group established in 2015. We are licensed and regulated in Great Britain by the Gambling Commission under licence number 000-048695-R-327029-011, account number 48695, and we also hold licences with the Malta Gaming Authority and the Swedish Gambling Authority. If you do not agree with any part of these terms, please do not use our services.

Eligibility and Restricted Jurisdictions

We only accept players who are permanent residents of the United Kingdom and who are at least 18 years old. When you register at VoodooDreams, you confirm that you are not located in, and are not a resident of, any Restricted Jurisdiction, which we define as any jurisdiction other than the United Kingdom. We prohibit access to our site by temporary visitors from Restricted Jurisdictions, as well as by residents of FATF black-list countries such as North Korea, Iran and Myanmar, and by residents of FATF grey-list jurisdictions. If we discover that you have accessed our services in breach of these restrictions, we reserve the right to void your bets, close your account and withhold any winnings.

Registration and Voodoo Dreams Login

To play with us you must create a single, personal account using accurate and complete information. We do not permit duplicate accounts, and any breach of this rule carries an administrative fee of 10% of the balance, with a minimum charge of 30 GBP. Once registered, you can use your Voodoo Dreams login or the VoodooDreams login page to access your account, our slots and our live casino at any time. We may ask you to verify your identity, and additional checks are carried out automatically on deposits exceeding 1,700 GBP. You are responsible for keeping your login credentials confidential, and we are not liable for losses arising from unauthorised access caused by your failure to safeguard your details.

Deposits, Withdrawals and Currency

We display GBP by default for customers in Great Britain, and only GBP is accepted on our platform. Our deposit methods include Trustly and Paysafecard from 10 GBP, and Bank transfer, Apple Pay, Visa, MasterCard, Skrill, Neteller and PayPal from 20 GBP, with all deposits processed instantly and free of charge. We strictly prohibit funding your account with credit cards, cash, cheques, company cards or jointly owned payment methods, and if we find that credit card funds have indirectly financed your play, we disable that method immediately.

Our withdrawal methods mirror our deposit options, with a minimum withdrawal of 20 GBP on every method. Maximum withdrawal limits are 20,000 GBP per transaction via Trustly and Bank, and 10,000 GBP on all other methods. We remit withdrawals to the original source of funds wherever possible and only in the name of the registered account holder. Internal processing takes up to 72 hours, after which transfer times are instant. If you request a withdrawal without having staked your deposit, we apply an administrative fee of 5% of the requested amount or 5 GBP, whichever is higher.

Voodoo Dreams Bonus Terms and Promotions

Our Welcome Offer lets new players deposit 25 GBP and receive up to 140 free spins on selected games, delivered as 20 spins per day over 7 consecutive days on titles including Big Bass Splash and Sweet Bonanza Super Scatter. This voodoo dreams no deposit style structure actually requires a qualifying deposit and must be manually claimed through our promotions page. Unclaimed daily spins expire at midnight and do not roll over, and winnings are capped at 100 GBP per daily set, up to 700 GBP across the full offer, credited as bonus funds subject to 10x wagering.

Through VoodooDreams Magic, our loyalty programme, you earn Experience Points that set your Voodoo level and Spirit Points that build cashback-style value on every real-money bet. We also run a Weekly Cashback of 5% of your previous week's net spend, credited every Friday with no wagering requirement, alongside Pragmatic Play Drops & Wins tournaments offering daily cash prizes and Wheel Drops paying up to 100,000x your bet. Standard wagering across our deposit and no-deposit bonuses is 10x the bonus amount, with a 30-day period to complete wagering, and bonus funds cannot be used on Jackpot Games or a defined list of excluded slots.

• We cap winnings at 100 GBP from no-deposit bonuses and free spins
• We cap winnings at 500 GBP from deposit bonuses
• We limit every bonus to one per person, household, device, email, phone number, IP address and payment method
• We forfeit the bonus and its winnings if you withdraw before wagering is met

Games, Providers and Jackpots

Our library at Voodoo Dreams includes more than 1,600 slots and over 300 live tables, sourced from providers such as Games Global, Play'n GO, Relax Gaming, Pragmatic Play, NetEnt, Microgaming and Evolution for live dealer content. Our voodoo dreams slots collection covers everything from classic reels to Megaways titles, while our live casino brings blackjack, roulette, baccarat and game shows to your screen in real time. We also feature progressive jackpots including Mega Fortune, Hall of Gods and Mega Moolah; displayed jackpot values are illustrative and update only on page load, and the valid amount is the one recorded in our system at the time of eligible gameplay. All Jackpot Games are excluded from play with bonus funds. Regulatory stake limits apply to every spin: 5 GBP maximum for players aged 25 and over, and 2 GBP for players aged 18 to 24, with a further 2 GBP cap while wagering bonus funds.

Voodoo Dreams Casino App and Mobile Play

We offer our full games catalogue on desktop, mobile browser, and through our iOS and Android apps, so you can enjoy our voodoo dreams casino app wherever you are. Whether you access us through a browser or the dedicated VoodooDreams app, your account, balance and history remain fully synchronised across every device.

Sister Sites and Group Structure

We are part of the SuprNation Group, and our licence also covers Duelz.com, NYspins.com and LosVegas.bet as VoodooDreams casino sister sites operating under the same regulatory framework. Responsible gambling tools such as self-exclusion apply across all of these SuprPlay brands, so a self-exclusion registered with us will also apply to our sister sites.

Responsible Gambling

We take player protection seriously and provide deposit, loss, wagering and session limits that you can set daily, weekly or monthly. Reductions to your limits take effect immediately, while increases are subject to a 24-hour cool-off period and reconfirmation. We offer reality checks, time-outs of 24 hours up to six weeks, and self-exclusion for a minimum of six months, after which your account remains closed for seven years unless you actively reopen it. We participate in GamStop and support the national self-exclusion scheme for Great Britain.

Dormant Accounts and Account Closure

We classify accounts as inactive after 12 months and dormant after 30 months of no activity. Once an account becomes dormant, we apply a 5 GBP monthly administration fee if the balance cannot otherwise be returned to you, and balances left untouched for five years may be donated to charitable causes at our discretion. You may close your account with us at any time by contacting our support team.

Complaints and Governing Law

If you have a concern about our services, we aim to respond to complaints within 8 weeks; unresolved disputes may be escalated to eCOGRA for independent review. These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Customer Support

Our support team is available 24/7 via live chat with real people rather than bots, and you can also reach us by email at support-uk@voodoodreams.com. We are here to help with any question about your account, our voodoo dreams bonus offers, deposits, withdrawals or responsible gambling tools.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, our licensing requirements or applicable law. We will publish the revised terms on this page, and your continued use of VoodooDreams after any changes take effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of your rights and obligations when playing with us.