VoodooDreams Privacy Policy

At Voodoo Dreams, we take your privacy seriously and are committed to protecting the personal data you share with us. This privacy policy explains how we, SuprPlay Limited, the operator of VoodooDreams, collect, use, store and protect your information when you visit our site, use the Voodoo Dreams login, or play through the VoodooDreams app. By registering an account with us, you agree to the practices described in this policy.

Information We Collect

We collect information directly from you and automatically through your use of our platform. When you create a Voodoo Dreams casino login, we ask for your name, date of birth, address, email, phone number and payment details so we can verify your identity and comply with UK gambling regulations. We also collect data about your gaming activity, deposits, withdrawals, and bonus usage across our site and mobile applications.

• We gather registration and identity verification data when you sign up for a VoodooDreams login page account
• We record transaction history, including deposits, withdrawals and wagering activity
• We track technical data such as IP address, device type and browser information when you access Voodoo Dreams via desktop, our iOS app, or the VoodooDreams casino app on Android
• We log your communications with our support team via live chat or email
• We collect loyalty programme data related to your VoodooDreams Magic experience points, spirit points and spells activity

Automatically Collected Data

We use cookies and similar tracking technologies to understand how you interact with our services. This helps us tailor promotions, remember your Voodoo Dreams casino login preferences, and improve the overall experience across desktop and mobile casino platforms. You can manage cookie preferences through your browser settings at any time.

How We Use Your Information

We use the information we collect for several essential purposes. Our primary goal is to provide you with a safe, fair and enjoyable gaming environment while meeting our regulatory obligations under the Gambling Commission licence 000-048695-R-327029-011.

• We use your data to verify your identity and confirm you are a permanent resident of the United Kingdom eligible to access VoodooDreams
• We process your payment information to facilitate deposits and withdrawals securely
• We analyse your gameplay to detect signs of problem gambling and apply responsible gambling tools
• We send you marketing communications about promotions, the welcome offer, and other bonuses, where you have opted in
• We use your data to prevent fraud, money laundering and duplicate account creation
• We personalise your experience across our Voodoo Dreams slots library and loyalty rewards

Legal Basis for Processing

We process your personal data under several legal bases recognised by UK data protection law, including performance of our contract with you, compliance with our legal and regulatory obligations, our legitimate business interests, and, where applicable, your consent. Where consent is the basis, such as for marketing emails, you may withdraw it at any time.

Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties for the purposes described in this policy. Because Voodoo Dreams operates as part of the SuprNation Group, we may share limited account information with sister sites operating under the same licence, including Duelz, NYspins and LosVegas, particularly in relation to responsible gambling controls such as self-exclusion.

• We share data with payment providers such as Trustly, Skrill, Neteller and PayPal to process transactions
• We share information with regulatory bodies, including the Gambling Commission, the Malta Gaming Authority and the Swedish Gambling Authority
• We disclose data to fraud prevention and identity verification services
• We may share information with GamStop to support self-exclusion requests
• We provide data to law enforcement agencies where legally required

Data Security

We employ industry-standard security measures, including encryption and secure servers, to protect your personal and financial information. Our team regularly reviews our systems to guard against unauthorised access, alteration or disclosure. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we encourage you to keep your VoodooDreams login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with legal, accounting and regulatory requirements. Following account closure, we may retain certain records for up to five years, or longer where required by anti-money laundering obligations. Accounts left inactive for 12 months, and dormant after 30 months, may be subject to administration fees as outlined in our terms.

International Data Transfers

As VoodooDreams Casino operates within a group structure that includes entities licensed in Malta, some of your data may be processed outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, consistent with UK data protection standards, to protect your information during any international transfer.

Your Rights

We respect your rights regarding your personal data. You have the right to request access to the information we hold about you, ask us to correct inaccuracies, request deletion where legally permissible, object to certain processing, and request a copy of your data in a portable format. To exercise any of these rights, please contact our support team.

• You can request access to your personal data held by us
• You can ask us to correct or update inaccurate information
• You can request that we delete your data, subject to our legal retention obligations
• You can withdraw consent for marketing communications at any time
• You can lodge a complaint with the Information Commissioner's Office if you believe we have mishandled your data

Restricted Jurisdictions

We only accept players who are permanent residents of the United Kingdom. Persons located in or resident of Restricted Jurisdictions, including temporary visitors, as well as residents of FATF black-list and grey-list jurisdictions, are prohibited from accessing our services. We verify this information as part of our data collection process to ensure compliance with applicable law.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors. If we become aware that a person under 18 has provided us with personal information, we will take immediate steps to delete such data and close the associated account.

Cookies

We use cookies to enhance your experience while browsing VoodooDreams, remembering your preferences, and supporting essential functions such as maintaining your VoodooDreams casino login session. For more detailed information on the types of cookies we use, please refer to our separate Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Voodoo Dreams following any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy, or wish to exercise your data protection rights, our support team is available 24/7 via live chat or by email at support-uk@voodoodreams.com. We are committed to responding promptly and transparently to any privacy-related enquiries you may have.